Log in to a Channel Member Account

You can offer support and troubleshoot issues by logging in to a channel member account. You use the same access rights as that user.

1. Click Admin.
2. Open the Channel Management folder.
3. Click Organizational Chart.
4. Double-click a node in the organizational chart.
5. Click the channel member’s username.
   • If the channel member is an On Your Behalf account, you are immediately logged in.
   • If the channel member is a Lock & Publish account, click the username next to the user to impersonate.
6. Click Return.