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            Start a Message Interaction

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            1. Salesforce Help
            2. Docs
            3. Engagement: Email Studio

            Start a Message Interaction

            Start an Email Studio interaction to send messages when customers trigger it.

            Before beginning, create a triggered send interaction.

            1. Click Interactions.
            2. Click Triggered Emails.
            3. Select the message interaction to start.
            4. Click Start/Restart.
              The message interaction status changes to Running.

            Pause a Message Interaction

            Stop triggered send interactions from sending messages while you update email content in Email Studio. Subscribers who trigger the message interaction are queued to receive the message after you publish changes.

            Before beginning, you must start the message interaction.

            1. Click Interactions.
            2. Click Triggered Emails.
            3. Select the message interaction to pause.
            4. Click Pause.
              The message interaction status changes to Paused.

            After pausing, publish changes to your message content or archive the message interaction as needed.

            Archive a Message Interaction

            Stop Email Studio from sending a triggered send permanently. You can still view tracking information for a message after archiving the message interaction.

            Before beginning, pause the message interaction.

            1. Click Interactions.
            2. Click Triggered Emails.
            3. Select the message interaction to archive.
            4. Click Archive.
              The message interaction status changes to Archived.
            • API calls that act on archived message interactions fail.
            • You can view tracking information for a message after you archive it. You can’t perform other actions on the interaction.
            • Queued triggered send requests that are archived remain queued and aren’t processed.

            Delete a Message Interaction

            Delete triggered send message interactions and reuse the values for new triggered sends. You can still view tracking information for a deleted message interaction.

            Before beginning, pause the message interaction.

            1. Click Interactions.
            2. Click Triggered Emails.
            3. Select the message interaction to delete.
            4. Click Delete.
            • API calls that act on deleted message interactions fail.
            • You can view tracking information for a message after you delete it. You can’t perform other actions.
            • Queued triggered send requests that are deleted remain queued and aren’t processed.
            • The external key and name is changed allowing you to reuse the values for new triggered sends.
             
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