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Tracking Workspace
Email Studio provides a tracking workspace where you can view real-time performance of your email sends. From there, you can also pause, cancel, or delete send jobs.
Email sends in the tracking tool are sorted according to job ID by default. Use any column to sort the list of contents by clicking the column heading. Click the heading a second time to reverse the sort. Click Set Grid Preferences to display more columns in the tracking workspace. To filter email sends in the workspace, click Showing: to access the list of available filters.
The toolbar at the top of a tracking folder's workspace provides the following options:
| Options | Description |
|---|---|
| Move | Enables you to save email send tracking data to a different folder. |
| Delete | Enables you to delete the selected email send tracking data. |
| Pause Send | Prevents further processing and sending of email messages until you restart the send. You cannot edit message content while paused. |
| Resume Send | Enables you to restart a paused send. |
| Cancel Send | Enables you to cancel a paused or scheduled send. If you canceled and in-progress send, it displays the number of subscribers sent to versus the number of subscribers not sent to. |
| Compare Email Sends | Enables you to view the tracking data of a group of related emails. |
| Custom | Displays the Custom Tracking View window where you can select a date range for which to show tracking data. Enter your parameters and click Filter. Select the filter each time you log in to the application. |
You can view the Job Status of jobs within your account. The following table provides more details about each status.
| Job Status | Description |
|---|---|
| Pending | The job is being created and scheduled for the schedule time. |
| Scheduled | The job is scheduled to send in the future. |
| In Progress | The job is in progress. You can pause the job and prevent it from sending more emails until you choose to resume the job. If a job is throttled, the status displays In Progress until all emails are sent. However, emails only send within the defined delivery window. The job status of In Progress is assigned even if the current time is not within the delivery window. |
| Complete | The job completed. |
| Paused | The job was paused and will not send more emails until you choose to resume the job. |
| Canceled | The job was canceled and no additional emails are sent. |
| Error | The job errored and no additional emails are sent. |
- Tracking Properties
View real-time tracking information in Email Studio. The information is presented in five tabs which allow you to drill down to specific information. - Search Tracking Data
Follow these steps to search tracking data in Email Studio. - View Tracking Properties
Follow these steps to view tracking properties in Email Studio. - Tracking Click Activity Tab
To see which links people are interacting with in an email, go to Tracking, select a send, and then select the Click Activity tab. Export click activity to a PDF file in Email Overlay View or to an Excel file in Link View. - Tracking Conversions Tab
The Conversions tab contains information about the conversions resulting from the email send. You can export the Conversions tab to an Excel file. - Tracking Custom Tab
The Tracking Custom Tab allows you create a button in your tracking screen that links to a landing page of job-level tracking information. This enables you to pull in web analytics data, create custom reporting dashboards, and tailor summary information for a specific tracking job. - Tracking Surveys Tab
You can view a snapshot of responses to surveys deployed through Email Studio on the Tracking Surveys Tab.
