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Import and Manage Contacts
Use contacts in Marketing Cloud Engagement to view and interact with MobileConnect-related contact information.
The primary number for a contact is the mobile number that was most recently imported for that contact. Contacts uses a system table to store this information along with an automatically incremented identity column used for the primary key. Add attributes for your contacts to include custom information for sending messages. The information in this system table can't be queried or exported.
Primary Number
Outbound messages send only to the primary mobile number. Outbound messages sent in response to incoming messages go to the mobile number that sent the message.
Contact Builder
Contact Builder provides greater control over the contact information available to MobileConnect.
- Use Contact Builder to determine which information MobileConnect can access and to manage the data relationships for your attribute groups and data extensions.
- Send a message to the contacts in a data extension created in Contact Builder. When you create a message in MobileConnect, select the data extension to send to.
- MobileConnect Demographics Table
Descriptions of the fields of the demographics table in MobileConnect. - Import Contacts to a Standard List or All Contacts
You can import contacts to a standard list or into all contacts in MobileConnect. - Create Contacts Manually
Create MobileConnect contacts manually. - Create a Filtered List of Contacts
A filtered list contains contacts based on their demographic or interest data, such as ZIP code, income, products purchased, or birth date. In Marketing Cloud Engagement, use a filtered list to send SMS messages to a specific audience. You can also use a filtered list to create a suppression list to exclude a specific audience from SMS message sends. - Manage Filtered Lists in MobileConnect
Edit filters, refresh contacts, duplicate or delete a list, or export contacts in Marketing Cloud Engagement. - Manage Standard Lists in MobileConnect
Under Manage, you can add contacts to a standard list, delete a standard list, and export contacts from a standard list in Marketing Cloud Engagement. - Automatic Opt-outs
Some US wireless carriers produce a daily carrier deactivation file, which contains phone numbers that were deactivated from their network or ported from one carrier to another. Each day, Marketing Cloud Engagementautomatically opts these phone numbers out of active SMS and MMS subscriptions.
