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Personalization Access for Salesforce Customer Support
Learn about granting access to Salesforce employees.
Why Give Access to Salesforce Employees?
To complete a configuration, respond to support requests, or provide strategic guidance, Salesforce Customer Support sometimes requests access to your site. Salesforce employees who request access include support engineers, success managers, technical architects, and solution architects.
Duration of Access
When you authorize the support team to log in to your site to assist with support issues, you can select the duration of access. After the selected duration is over, you must grant access again.
Authorizing Individual Salesforce Employees
You can also authorize individual Salesforce employees to access your site to assist with support, configuration, and strategy.
