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            Operational Emails in Engagement Studio Limitations

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            Operational Emails in Engagement Studio Limitations

            Operational emails can be sent directly from Engagement Studio. Sending operational emails bypasses prospect opted-in status, so only non-marketing emails can be sent. You can filter your Engagement Studio screen to find programs with Operational Emails.

            Required Editions

            Available in: All Account Engagement Editions

            Review Operational Emails in Engagement Studio limitations.

            • If a program is running and the Operational Email setting is disabled, operational emails aren’t sent. Prospects skip those steps and proceed to the next one.
            • If a program with a Send Operational Email card is paused and the account setting is disabled. To restart the program, remove the steps or re-enable the Operational Email setting.
            • If a program with a Send Operational Email card isn’t running and the account setting is disabled, the program can’t be started or resumed. To start or resume the program, you must re-enable the setting or remove the step.
             
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