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            Re-Enable Email After a BCC Failure

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            Re-Enable Email After a BCC Failure

            When BCC email compliance is enabled, all live and test emails are also sent to the BCC email address. If an email sent to the BCC email address bounces, all email sending is suspended until a valid BCC email address is provided. You receive an in-app notification when a BCC failure occurs.

            Required Editions

            User Permissions Needed
            To edit business unit settings: Account Engagement Administrator role
            1. Open the settings for your business unit.
              • In Account Engagement, click gear icon and then select Settings.
              • In the Lightning app, select Account Engagement Settings.
            2. Open the editing screen.
            3. For the Permanent BCC Email Address, enter a valid BCC email address.
            4. Click Reverify BCC address and enable sending. If the email address is verified, email sending is re-enabled. Otherwise, you’re prompted to enter a valid email address.
            5. Save your changes.

            You get a notification when email sending is re-enabled.

             
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            Salesforce Help | Article