Considerations for Using the GoToWebinar Connector

When using the GoToWebinar connector, keep these considerations in mind.

Connector Details

The GoToWebinar connector integrates with GoToWebinar (not GoToMeeting or GoToAssist).
The connector syncs Standard, Webcast, and Recorded webinar types. The type appears for GoToMeeting webinars in reports and webinar detail pages.
Recurring webinars aren’t supported. Create an event for each webinar.
Authenticate with your GoToWebinar credentials only. Because of how GoToWebinar’s API works, you can authenticate the connector with your GoToMeeting or GoToAssist credentials, but the connector doesn’t work.
The GoToWebinar connector can’t support co-organizers. To sync properly, the connector user must be the GoToWebinar organizer.
The GoToWebinar connector syncs the past 25 months of webinar data.

If prospects register via the GoToWebinar form, only the email address, first name, and last name are captured for the new prospect.
To gather more prospect data, use an Account Engagement form and completion action. These prospects still receive GoToWebinar’s reminder and registration emails.
You can’t register filtered prospects for a webinar through an Account Engagement form because completion actions don’t fire for filtered prospects. To register your filtered prospects for the webinar, remove the filter or have the filtered prospects register through the GoToWebinar registration form.
Canceled registrations don’t appear in Account Engagement.
If a registered user doesn’t attend a webinar, two hours after the webinar ends, they show as absent with the Attended checkbox deselected.
Registrations and new webinars sync every 10–30 minutes.
To register a new user for an event, GoToWebinar requires the Email, First Name, and Last Name fields.

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