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Market to Your Customers with Account Engagement
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            Add the Olark Connector

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            3. Marketing Cloud Account Engagement

            Add the Olark Connector

            To track visitors who engage with you via Olark chat, add the Olark connector.

            Required Editions

            User Permissions Needed
            To add a connector: Account Engagement Administrator role
            1. Open the Connectors page.
              • In Account Engagement, select Admin and then select Connectors.
              • In the Lightning app, select Account Engagement Settings and then Connectors.
            2. Click + Create New Connector.
            3. Click Olark.
            4. Enter your Olark ID.
            5. (Optional) To create a prospect when visitors enter their email in a pre-chat survey, select Make Prospects from the Pre-Chat Survey.
              When this setting is enabled, configure the pre-chat survey in Olark.
            6. Save the connector.

            Add an Olark chat window to a tracked web page to start capturing visitor data.

             
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