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Market to Your Customers with Account Engagement

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Considerations for Using External Actions

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Considerations for Using External Actions

When working with External Actions, keep these considerations in mind.

Available in: Account Engagement Plus, Advanced, and Premium Editions

Before you create an external action, pick an invocable action to use. You can use a supported standard or custom invocable action, or you can install one from AppExchange.
If you install an action from AppExchange, customization is limited. Work with your developer to edit the provided JSON schema to fit your needs.
To protect your data, use only invocable actions that are created with Transport Layer Security (TLS).
To make an action available to use in Engagement Studio, assign the related marketing app extension to a business unit.
External actions can be subject to third-party limits. For example, an action that posts a message in an external system can be truncated based on that system’s character limits.
Each business unit can execute up to 100,000 external actions per day. The limit resets at midnight based on the default time zone for your business unit.

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