When a prospect is paused due to bot-like activity, an icon appears next to their name
on the prospect table, and an error appears on their prospect record. Paused prospects aren't
eligible for automations, including dynamic lists.
Required Editions
Available in: All Account
Engagement Editions
Account Engagement flags prospects as bot-like when they exceed these
activity thresholds:
1,000 associated visitor records
5,000 recorded visitor activities
5,000 visitor page views
A prospect is paused if their activity level impacts the health and performance of your
business unit. Often, a paused prospect with that kind of activity level turns out to be a
bot, though there are other causes to look out for too,
including improperly placed tracking code and using old test prospects.
In cases where the activity levels are unexplained, it’s best to archive the prospect or
permanently delete the prospect from your business
unit. If you must resume activity tracking for a paused prospect, you can delete their visitor records.
Use the View dropdown list on the prospect table to filter for paused prospects. Paused
prospects aren’t eligible for merging.
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
