Loading
Salesforce now sends email only from verified domains. Read More
Market to Your Customers with Account Engagement
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Considerations for Prospect Resubscribe

            You are here:

            1. Salesforce Help
            2. Docs
            3. Marketing Cloud Account Engagement

            Considerations for Prospect Resubscribe

            When a prospect resubscribes to receive emails, some record field settings change. Review these considerations before enabling prospects to resubscribe in Account Engagement.

            Required Editions

            Available in: All Account Engagement Editions
            • Only prospects with a tracking cookie stored in Account Engagement receive the resubscribe prompt.
            • When a prospect unsubscribes, the Opted Out field is set to True on the next sync.
            • When the prospect resubscribes, the Opted Out field is set to False.
            • When a prospect resubscribes, the Opted Out field is the only mailability field that changes. Resubscribing doesn’t reset previous email bounces, and the Do Not Email field isn’t affected by a prospect opting out or resubscribing.
            • Resubscribe emails are sent only one time per hour regardless of how many times a prospect clicks the resubscribe link.
             
            Loading
            Salesforce Help | Article