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Market to Your Customers with Account Engagement
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            Pause the Salesforce Connector v2

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            Pause the Salesforce Connector v2

            An Account Engagement admin can pause syncing to make configuration or data changes that could impact the data that syncs. Pausing the connector temporarily stops the flow of data until you resume syncing. It doesn’t make any permanent changes and doesn’t archive your business unit.

            Required Editions

            Available in: All Account Engagement Editions with Salesforce connector v2
            User Permissions Needed
            To pause the Salesforce connector: Account Engagement Administrator role
            Note
            Note Pardot is now known as Marketing Cloud Account Engagement. We wish we could snap our fingers to update the name everywhere, but you can expect to see the previous name in a few places until we replace it, including in the app itself.

            When you pause the connector, the following data stops syncing:

            • ObjectChangeLog
            • Custom objects
            • Prospect (Lead and Contact) related objects
              • Campaign Member
              • Opportunity Contact Role
            • Prospect Account (maps to Account object in Salesforce)
            • Emails (sync to Task object in Salesforce)
            • Opportunity

            Some object data continues to sync when the connector is paused.

            • Campaign
            • User
            • Metadata

            Prospects can be manually synced with Send to Pardot on a lead or contact record.

            1. Open the Connectors page.
              • In Account Engagement, select Admin and then select Connectors.
              • In the Lightning app, select Account Engagement Settings and then Connectors.
            2. Click gear icon next to the Salesforce connector, and select Pause Sync.
            Note
            Note If you use Marketing Data Sharing, make sure sharing rules are configured as expected before you resume syncing.

            When you’re ready to begin syncing again, click gear icon next to the Salesforce connector, and select Resume Sync.

             
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