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Market to Your Customers with Account Engagement
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            Exclude Opted-Out Prospects from 1:1 Emails

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            Exclude Opted-Out Prospects from 1:1 Emails

            An Account Engagement admin can control whether users can send 1:1 emails to opted-out prospects from Sales Emails and Alerts.

            Required Editions

            User Permissions Needed
            To edit Salesforce Engage settings: Account Engagement Administrator role
            Note
            Note Salesforce Engage is now known as Sales Emails and Alerts. You can expect to see the previous name in a few places until we replace it, including in the app itself.
            1. Open the settings for your business unit.
              • In Account Engagement, click gear icon and then select Settings.
              • In the Lightning app, select Account Engagement Settings.
            2. Click Edit, and expand Sales Emails and Alerts.
            3. Select Exclude opted-out prospects from 1:1 Engage emails sent from Salesforce.
            4. Save your work.
             
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