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Market to Your Customers with Account Engagement

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Market to Your Customers with Account Engagement

Remove a Prospect from the Recycle Bin

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Remove a Prospect from the Recycle Bin

When a prospect is deleted, the record is moved to the recycle bin. From the recycle bin, you can either permanently delete or restore the prospect. Certain activities that either you or the system initiates can also restore a prospect.

Required Editions

Available in: All Account Engagement Editions

Restore a deleted prospect record manually by clicking Undelete. To undelete a prospect record with a matching CRM ID or email address during import, select Undelete matching prospects found in the recycle bin during this import.

These situations undelete prospects.

If your account does not allow multiple prospects with the same email address, and you manually add a prospect with the same email address as a deleted prospect.
If your account does not allow multiple prospects with the same email address, and a deleted prospect submits a form with the same email address.
If your account allows multiple prospects with the same email address and a visitor cookied as a deleted prospect submits a form, the prospect is undeleted. If the visitor’s cookie doesn’t match a deleted prospect, then the activity is attributed to the most recently active prospect with the same email address.

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