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Salesforce Personalization
Engagement Signals and Metrics

Engagement Signals and Metrics

Create engagement signals and metrics to track interactions across channels as individuals engage with your brand. You can then use these engagement signals when creating objective-based recommenders to deliver personalized recommendations with Salesforce Personalization in Marketing Cloud Next.

  • Engagement Signals
    An engagement signal is a set of data that provides information about an engagement action performed by an individual. Examples of engagement signals include web clicks, opening or responding to an email response, or downloading a PDF.
  • Engagement Signal Metrics and Compound Metrics
    Create additional metrics or compound metrics to track and view how individuals are interacting with your personalized content.
 
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