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Salesforce Personalization
Personalization Points in Salesforce Personalization

Personalization Points in Salesforce Personalization

Use Salesforce Personalization in Marketing Cloud Next to create a personalization point. This object delivers personalized content by tying together a data space, profile data graph, personalization type, and response template. After you define these entities, you can add decisions and targeting rules to the personalization point.

  • Personalization Point Considerations
    When configuring a personalization point, keep these considerations in mind.
  • Profile Data Graphs in Personalization Points
    Whether you select a standard or real-time profile data graph for your personalization point impacts how Salesforce Personalization processes personalization requests.
  • Configure a Personalization Content Schema
    Personalization content schemas are required when configuring personalization points and personalization decisions. A personalization content schema defines the configuration options available to marketers when they’re building a personalization decision. The content schema also ensures that all decision responses for a given personalization point return data in the same format.
  • Configure a Personalization Point
    When you configure a personalization point, you define the data space that the personalization point uses for data and the profile data graph to use for making decisions. You also select a personalization type to define the kind of personalization to provide and a schema to ensure that decision responses appear in a consistent format.
  • Add a Decision to a Personalization Point
    A decision consists of targeting rules. The personalization point uses the decision to determine whether the individual who is engaging with your website or app is eligible to receive personalization content.
  • Create a Targeting Rule
    A targeting rule determines who's eligible for a personalization decision and which personalized content to return.
  • Modify a Decision
    You can change decision properties or priority for a personalization point.
  • Add a Merge Field
    To include profile data in personalization decision text, use merge fields.
 
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