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Salesforce Personalization
Getting to Know Salesforce Personalization

Getting to Know Salesforce Personalization

Salesforce Personalization Marketing Cloud Next works with Data 360 to provide personalized experiences across Salesforce clouds. It uses objective-based (using ML), or rules-based content recommenders to deliver personalized experiences to customers across channels. For simple use cases, you can also configure rules to surface specific content assets.

Image showing the Data 360 real-time high level data flow.
 
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