Measure Community Success with Dashboards Use Community Management dashboards to view your community’s analytics, such as metrics and trends on activity. Dashboards give you mid-term to long-term views on adoption and engagement, providing you with a high-level view into the health of your community. Dashboards also help you monitor return on investment (ROI) and key performance indicators (KPI).
Insights for Community Engagement Insights are reports that help your community managers monitor activity and take action on that activity. Insights make it easier to manage day-to-day moderation tasks, encourage community engagement, and drive member adoption. You can set up Insights to monitor new members, unanswered questions, newly created groups, trending topics, and even recent Chatter contributions.
Community Moderation Strategies and Tools Community moderation allows you to empower members of your community to monitor content and ensure that it’s appropriate and relevant. Set up rules to automate moderation and do the heavy lifting for you.
Organize Self-Service Communities with Topics Navigational and featured topics are a fantastic way to organize content in a community. Use topics to structure your community content or highlight key discussions. You can create topics or use the topics that organically emerge from community member posts. You can use topics in the communities built using the Customer Service (Napili) template.
Customize Recommendations in Communities Create recommendations to drive engagement for your community, encouraging users to watch videos, take trainings, and more. Edit these recommendations in Community Management, where you can target specific audiences and use channels to specify locations for the recommendations.
Reputation Overview Your reputation in the community directly corresponds to how active you are. The more you post, comment, and share, the higher your reputation level will be.