Downloadable User Guides
Enable Omni-Channel | Salesforce
Enable Omni-Channel to gain access to the objects that you’ll need to set up the feature in your organization.
Available in: Salesforce ClassicOmni-Channel is available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions
User Permissions NeededTo set up Omni-Channel:“Customize Application”
From Setup, enter Omni-Channel Settings in the Quick Find box, then select Omni-Channel Settings.
Select Enable Omni-Channel.
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