Presence statuses indicate whether an agent is online and available to receive incoming work items, or whether the agent is away or offline. Once you’ve created your Presence Statuses for Omni-Channel, you need to set up how your users will access them. You can set access through permission sets or profiles.
|Available in: Salesforce Classic|
|Omni-Channel is available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions|