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Organization-Wide Email Addresses

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Organization-Wide Email Addresses

To enable users to send emails on behalf of a team or department, instead of using their individual email addresses, set up an organization-wide email address. Specify which user profiles or permission sets can use each address, and select one organization-wide address as your no-reply email address. With the required permissions, both users and system-generated emails can use an organization-wide address to send email from Salesforce.

Required Editions

When sending email from Salesforce, users with these profiles can select their own email address or the organization-wide email address for the email From field. Replies are delivered to the selected address.

You can also set up a special purpose organization-wide email address for Salesforce to use when no reply is expected. Users can’t select this No-Reply email address.

Other features use organization-wide email addresses to send system-generated email or, in the case of unverified email domains, to send email on behalf of the user.

Available in: Lightning Experience and Salesforce Classic
Available in: All Editions
Example
Example

Your org has several users assigned to a Support Profile. This profile is associated with an email address called support@acme.com and a Display Name of Acme Support. When these users send an outbound email through Salesforce, they can choose to have their From email address appear as support@acme.com instead of their own Salesforce email address.

The highlighted sections in the following image represents the changes to the From address and Display Name that the recipient of an email might see.

Graphic of organization-wide address
  • Considerations for Using Organization-Wide Email Addresses
    Review these considerations before you create organization-wide addresses and assign them to Salesforce user profiles.
  • Set Up Organization-Wide Email Addresses
    You can define and manage organization-wide email addresses for each permission set or user profile. When sending email from Salesforce, users with these permission sets or profiles can select their own address or the organization-wide address for the email From address. Replies are delivered to the selected address.

See Also

 
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