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Market to Your Customers with Account Engagement

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Market to Your Customers with Account Engagement

Role-Based Email Addresses

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Role-Based Email Addresses

Because role-based email addresses often represent multiple recipients, they’re more likely to generate spam complaints. To help protect your sending reputation, Account Engagement restricts importing and sending to these email addresses by default. If you have a legitimate business reason to import role-based email addresses, contact Salesforce Customer Support.

Note Certain role-based email addresses are reserved for other reasons. To protect your deliverability and our own, we don’t permit sending to reserved email addresses under any circumstances. For more information, contact Salesforce Customer Support.

Role-based email addresses have generic prefixes that don’t identify a specific person. To enable one of these role-based addresses, contact Salesforce Customer Support.