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Configure Digital Experiences for Enhanced Email

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Configure Digital Experiences for Enhanced Email

When you send enhanced email with Account Engagement, you can use the Digital Experiences app as a unified image repository. Digital Experiences offers a CMS workspace where you can save files and control user access and a CMS channel where those files can be published. When you use Digital Experiences with enhanced email, the images published to your channel become available while marketers are building emails.

Required Editions

Available in: any Account Engagement Edition with Salesforce Professional, Enterprise, Performance, and Unlimited Editions
User Permissions Needed
To configure Digital Experiences workspaces and channels:

Modify All Data

OR

Create CMS Workspaces and Channels

Digital Experiences contributors must have the Salesforce user license.

Note
Note Digital Experiences can be used with enhanced email and landing page experiences.
Note
Note Enhanced email and landing page experiences don't support Enhanced Channels. Instead, create a channel using the 'Use non-enhanced APIs' option.
  1. Click the Digital Experiences Home action menu, select CMS Channel, choose a Public Channel, and then click Create Channel.
    Using a public channel ensures that you can delete the Pardot package in the future.
  2. Name the channel something descriptive, such as Email Content or a business unit name, and then save it. You can edit the channel name at any time.
  3. To configure a channel’s domain, edit the channel.
    1. From the channel list, click the action menu, and then select Edit.
    2. Select Enable Domain, choose the domain you configured from the dropdown, and then save.
  4. Click the Digital Experiences Home action menu, select CMS Workspace, and then click Add Workspace.
  5. To configure your workspace, follow the prompts.
    1. Name the workspace and select the channel you want to include.
    2. Select the Salesforce users that need access to the workspace, and then select a role for each.
      A content manager has full access to a workspace’s files. A content admin can also edit the workspace settings.
    3. Select the languages you want to support and include a default language.
    4. Review your settings, and then click Done.
  6. From the Content Setup page, click Select Channel, choose the one you created from the dropdown, and save.

See Also

 
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