Considerations for Email Approval Response in Classic Approval Processes
Before you enable the ability to act on approvals via email, review how email works
with your classic approval processes.
Required Editions
Available in: both Salesforce Classic and Lightning Experience
Available in: Enterprise, Performance, Unlimited, and
Developer Editions
Important Try Flow Approval Processes, a modern alternative to Classic Approval Processes. This
new feature provides a more flexible, user-friendly flow-based interface, and it can trigger
on record changes, supporting Apex extensibility and detailed logging for compliance and
audit trails. It supports dynamic routing based on data and business rules, unlike Classic
Approval Processes, which are tied to specific objects and offer limited support for
processes by using conditions. With Flow Approval Processes, you can monitor submitted
records and quickly identify bottlenecks, giving you unprecedented visibility into approval
workflows. And, like Classic Approval Processes, Flow Approval Processes don’t consume
automation credits or orchestration runs.
Compatibility with Classic Approval Processes
Email approval response isn’t supported for classic approval processes that:
Assign approval to a queue
After the first step, let the approver manually select the next approver
Implicit Agreement with Salesforce
By enabling the email approval response
feature, you agree to let Salesforce:
Process email approval responses
Update approval requests for all active users in your org
Update the approval object on behalf of your org’s users
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