Respond to an Approval Request from a Classic Approval Process via Email
If your admin enabled email approval response, you can approve or reject requests by
responding to the email notification. It doesn’t matter which Salesforce experience or mobile
email client you’re using. Delegated approvers can also respond to approval requests by
email.
Required Editions
Available in: both Salesforce Classic and Lightning Experience
Available in: Enterprise, Performance, Unlimited, and
Developer Editions
User Permissions Needed
To respond to an approval request via email:
API Enabled
Important Try Flow Approval Processes, a modern alternative to Classic Approval Processes. This
new feature provides a more flexible, user-friendly flow-based interface, and it can trigger
on record changes, supporting Apex extensibility and detailed logging for compliance and
audit trails. It supports dynamic routing based on data and business rules, unlike Classic
Approval Processes, which are tied to specific objects and offer limited support for
processes by using conditions. With Flow Approval Processes, you can monitor submitted
records and quickly identify bottlenecks, giving you unprecedented visibility into approval
workflows. And, like Classic Approval Processes, Flow Approval Processes don’t consume
automation credits or orchestration runs.
Email approval response works in all languages that Salesforce supports. The response word
or phrase is checked using the current user language dictionary. If no matches are found, the
response word or phrase is checked in all other language dictionaries.
In the first line of your reply to the email notification, enter one of the supported
response words.
Periods and exclamation marks are allowed at the end of the word.
Approval Words
Rejection Words
approve
reject
approved
rejected
yes
no
Optionally, in the second line of your reply, add comments.
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