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Automate Your Business Processes with Salesforce Flow
Respond to an Approval Request from a Classic Approval Process via Email

Respond to an Approval Request from a Classic Approval Process via Email

If your admin enabled email approval response, you can approve or reject requests by responding to the email notification. It doesn’t matter which Salesforce experience or mobile email client you’re using. Delegated approvers can also respond to approval requests by email.

Required Editions

Available in: both Salesforce Classic and Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions
User Permissions Needed
To respond to an approval request via email: API Enabled
Important
Important Try Flow Approval Processes, a modern alternative to Classic Approval Processes. This new feature provides a more flexible, user-friendly flow-based interface, and it can trigger on record changes, supporting Apex extensibility and detailed logging for compliance and audit trails. It supports dynamic routing based on data and business rules, unlike Classic Approval Processes, which are tied to specific objects and offer limited support for processes by using conditions. With Flow Approval Processes, you can monitor submitted records and quickly identify bottlenecks, giving you unprecedented visibility into approval workflows. And, like Classic Approval Processes, Flow Approval Processes don’t consume automation credits or orchestration runs.

Email approval response works in all languages that Salesforce supports. The response word or phrase is checked using the current user language dictionary. If no matches are found, the response word or phrase is checked in all other language dictionaries.

  1. In the first line of your reply to the email notification, enter one of the supported response words.
    Periods and exclamation marks are allowed at the end of the word.
    Approval WordsRejection Words
    approve reject
    approved rejected
    yes no
  2. Optionally, in the second line of your reply, add comments.
  3. Send the email.
 
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