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Respond to an Approval Request from a Classic Approval Process
When you receive an approval request, respond to it by approving, rejecting, or reassigning it. Depending on which Salesforce experience you’re using, you have different options. Approval request comments are limited to 4,000 characters. In Chinese, Japanese, or Korean, the limit is 1,333 characters.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
| User Permissions Needed | |
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| To respond to an approval request from within Salesforce: | Read on the associated record |
| To respond to an approval request from an email: | API Enabled |
| Respond from... | Lightning Experience | Salesforce Classic | The Salesforce Mobile App |
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| An in-app notification |
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| An email notification |
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| The record |
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| Chatter |
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| Home |
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| Slack |
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In-App Notification
Depends on the Receive Approval Request Emails field in your approver preferences. If notifications are enabled for your org, you receive a notification whenever you receive an approval request email.
- Respond from the notification if your admin enabled actionable notifications.
- To open the approval request, click the notification.
Email Notification
Depends on the Receive Approval Request Emails field in your approver preferences.
- To open the approval request, click the link in the email.
- Reply to the email if your admin enabled email approval response.
Record
Respond from the Approval History related list.
Chatter
Depends on if your admin has enabled Approvals in Chatter and you haven’t opted out of receiving approval requests through Chatter posts.
- Respond from the post if your admin enabled actionable notifications.
- Click the name of the record, then respond from the Approval History related list.
Home
Depends on if your admin added the Items to Approve component to your home page. From the Home tab, respond from the Items to Approve component.
Slack
Slack notifications are enabled by default. If your admin hasn't disabled Slack notifications, an approver can respond to a request from the Messages tab on the Salesforce Digital HQ app in Slack. A Show More link opens the details of the approval request in Salesforce.
- Respond to an Approval Request from a Classic Approval Process via Email
If your admin enabled email approval response, you can approve or reject requests by responding to the email notification. It doesn’t matter which Salesforce experience or mobile email client you’re using. Delegated approvers can also respond to approval requests by email. - Troubleshoot Email Responses to Approval Requests from Classic Approval Processes
When email responses aren’t working correctly, review these common issues.
