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Automate Your Business Processes with Salesforce Flow
Control Email Completion of Flow Approval Processes Approval Work Items

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Control Email Completion of Flow Approval Processes Approval Work Items

By default, assigned approvers and their delegates receive email notifications when an approval work item is created or reassigned. When approvers and their delegates receive email notifications, you can make it possible for them to complete approval work items associated with Flow Approval Processes approval submissions by replying to their email notifications.

Required Editions

View supported editions for Flow Approval Processes.
User Permissions Needed
To edit process automation settings: Customize Applications

If Send Approval Work Item Assignment Emails to Approvers in Approval Settings is deselected, approvers and their delegates can’t complete approval work items by using email. See Manage Approval Email Notifications.

You can also stop email notifications for specific flow approval processes. If you select the advanced setting Don’t send approver notifications for a specific flow approval process, approvers and their delegates also for approval can’t complete approval work items by using email. See Control Approver Emails for a Flow Approval Process.

Important
Important The Enable email approval response setting is shared with Classic Approval Processes. Selecting or deselecting this setting affects whether assigned approvers and delegates can complete approval work items for both Flow Approval Processes and Classic Approval Processes.
  1. From Setup, in the Quick Find box, enter process automation, and then select Process Automation Settings.
  2. Set Enable email approval response according to whether you want to allow assigned approvers and their delegates to approve or reject Flow Approval Processes approval work items by email.
    • To make it possible for assigned approvers and their delegates to approve or reject Flow Approval Processes approval work items by email, select Enable email approval response.
    • To stop assigned approvers and their delegates from approving or rejecting Flow Approval Processes approval work items by email, deselect Enable email approval response.
 
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