Send Feedback Action

This action sends a message to collect feedback for a specified agent session.

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.

In Flow Builder, add an Action element to your flow. Select the AI Agent API category. Then, select the Send Feedback action.

Set Input Values

Field	Description
Feedback Message	Required. An Apex AgentInvAction__AIAgentAPIV1_FeedbackMessage record that contains the feedback message to send.
Session ID	Required. The ID of the current agent session.
Tenant Key ID	Reserved for internal use only.

Set Field	Description
200	Batched response (headless)
400 Exception	Bad request
401 Exception	Access bearer token is missing or invalid
403 Exception	User is forbidden from accessing the resource
404 Exception	Resource not found
422 Exception	Any exception that occurred during the request execution
423 Exception	Server is busy and cannot process the request at this time
429 Exception	Too many requests for the server to handle
503 Exception	Service is unavailable possibly because Apex or flow calls timed out
Default Exception	Server is busy and cannot process the request at this time
Response Code	The response code associated with the exception message.

This action is available only if the following are true. Otherwise, the action fails.

To set the Feedback Message input:

Create an Apex-defined variable and select the AgentInvAction__AIAgentAPIV1_FeedbackMessage Apex class.
Use Assignment elements to set the all of the variable's properties.
Use the AgentInvAction__AIAgentAPIV1_FeedbackMessage variable as the Feedback Message input.

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