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Manage Users and Data Access
Give External Experience Cloud Site Members Login Information

Give External Experience Cloud Site Members Login Information

External users get their login credentials in welcome emails from an Experience Cloud site.

Required Editions

Available in: both Salesforce Classic and Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions

When you enable a contact as a customer user or partner user, they don’t receive their login credentials until you add them to an Experience Cloud site with welcome emails enabled. If welcome emails are disabled for the site, the external user doesn’t receive credentials, and you must manually send them. To do so, from Setup, enter Users in the Quick Find box, select Users, select the checkbox next to the user’s name, and then click Reset Password. An email containing the user’s username and a link to reset the password is sent to the user. The link in this email expires after 24 hours.

 
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