Draw a fault connector to a Screen
element, where users can verify the values that they entered, make corrections, and
proceed.
Display the Error Message
If the flow is used only internally, such as
at a call center, use the fault path to display the error message to the running user. In the
same Screen element, ask the user to report the error to the IT department. To do so, draw the
fault connector to a Screen element with this Display Text
field.
Sorry, but you can’t read or update records at this time.
Please open a case with IT and include this error message:
{!$Flow.FaultMessage}
Create a Case
When an error occurs, automatically create a case that includes
the error message and assign it to your IT department. Assign the created case’s number to a
Text variable ({!caseNumber}, for example). Then, in a
Screen, display this message to the running
user.
Sorry, but you can’t read or update records at this time.
We filed case {!caseNumber} for you.
Ignore Errors
To bypass errors for a given element in your flow, draw
the fault connector to the same element as the normal connector.
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