Other Examples of Error Handling in Flows

Request Corrections from Users

Draw a fault connector to a Screen element, where users can verify the values that they entered, make corrections, and proceed.

Display the Error Message

If the flow is used only internally, such as at a call center, use the fault path to display the error message to the running user. In the same Screen element, ask the user to report the error to the IT department. To do so, draw the fault connector to a Screen element with this Display Text field.

Sorry, but you can’t read or update records at this time.
Please open a case with IT and include this error message:
{!$Flow.FaultMessage}

Create a Case

When an error occurs, automatically create a case that includes the error message and assign it to your IT department. Assign the created case’s number to a Text variable ({!caseNumber}, for example). Then, in a Screen, display this message to the running user.

Sorry, but you can’t read or update records at this time.
We filed case {!caseNumber} for you.

Ignore Errors

To bypass errors for a given element in your flow, draw the fault connector to the same element as the normal connector.