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            Customize the Error Message for Running Flow Users (Best Practice)

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            Customize the Error Message for Running Flow Users (Best Practice)

            As a best practice, we recommend displaying a better message to your user than “An unhandled fault has occurred in this flow”. Display a new message only if the distribution method you’re using supports flows that contain screens. In other words, don’t do it if your flow is distributed through a process.

            Required Editions

            View supported editions.
            User Permissions Needed
            To open, edit, create, activate or deactivate a flow using all flow types, elements, and features available in Flow Builder, including Einstein and Agentforce for Flow: Manage Flow
            1. Create a text template that contains a friendlier error message. 
              <p><b>Something went wrong with this flow.</b></p>
<p>Your admin has received an email about this error.</p>
            2. Add a Screen element. In a Display Text screen component, reference the text template.
            3. For every element that can fail, draw a fault connector to the Screen element.

            See Also

             
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            Salesforce Help | Article