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Flow Usage-Based Entitlements
Like feature licenses, usage-based entitlements don’t limit what you can do in Salesforce; they add to your functionality. If your usage exceeds the allowance, Salesforce contacts you to discuss additions to your contract. In the meantime, your flow interviews run as usual.
Required Editions
| View supported editions. |
For per-month entitlements, your contract determines the start and end of the month. You can view the start and end dates for your org’s usage-based entitlements on the Company Information page in Setup.
- Flows that are launched by another flow via a Subflow element don’t count toward your allocation of flow interviews.
- When a process built in Process Builder launches a flow, both the process and the flow count toward your allocation of flow interviews.
- If you enable recursion for a process built in Process Builder, a separate flow interview starts each time the process evaluates a record. Each flow interview counts toward your allocation of flow interviews.
This table describes the free allocations that are granted based on your org’s edition.
This table describes additional allocations that are granted based on purchased user licenses. These allocations apply to the org. It doesn’t matter which users run the flows.
| Per-Org Usage-Based Entitlement | What’s Counted | Enterprise Edition | Unlimited Edition |
|---|---|---|---|
| Additional flow interviews with UI per month | Interviews of flow types that can have screen elements, such as screen flows, user provisioning flows, Field Service flows, contact request flows, and surveys built in Survey Builder | + 50 for each Service Cloud User license + 50 for each Salesforce CRM Content User license |
+ 100 for each Service Cloud User license + 100 for each Salesforce CRM Content User license |
If you have questions about increasing your allocation, contact your Salesforce account executive.
