A flow interview is a running instance of a flow. A flow is
an application built by your administrator that asks you for inputs and does something in
Salesforce based on those inputs.
For example, a flow could provide a call script for customer support calls and use the
information you provide to create a case. What the flow does with the information you
provide is entirely up to your administrator.
When you run a flow interview, whether through a link, button, or tab, you're running a
single instance of a flow. If the terminology is confusing, consider the difference
between a record and an object. You create an account record, which is a
single instance of the Account object that your administrator customized.
Note Keep these tips in mind when you run a flow.
Don't use your browser's Back or Forward buttons
to navigate through a flow. Doing so can result in inconsistent data between the
flow and Salesforce.
A single flow can have up to 50 different versions. When you run a flow, you see the active version, but your
admin could have a more recent version.
Delete a Flow Interview If you paused a flow interview and don’t plan to resume it, delete it. By removing unnecessary flow interviews, you make sure that your pending list includes only flow interviews that you still plan to act on.
Pause a Flow Interview If your administrator has configured a given flow to do so, you can pause its interviews. Pausing is useful, for example, when a call with a customer drops or the customer can't find their account number and plans to call you back.
Resume a Flow Interview If you paused a flow interview, resume it after you have all the necessary information. If you pause a flow interview and the associated flow is updated before you resume, the resumed flow interview doesn’t use the updated flow. Instead, it uses the version of the flow that was active when you paused.
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