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Automate Your Business Processes

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Automate Your Business Processes
- Automate Your Business Processes with Salesforce Flow
- Optimize and Automate Business Processes with Agentforce Supply Chain

Get Conversation Intelligence Action

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Get Conversation Intelligence Action

Get intelligence information about a voice or video call, including any insights and a conversation summary.

Required Editions

Available in: Lightning Experience

View supported editions.

In Flow Builder, add an Action element to your flow. In the Action panel, search for Get Conversation Intelligence, and then select Get Conversation Intelligence.

Set Input Values

Use values from earlier in the flow to set the inputs for the action.

Field	description
Record ID	Required. The ID of related voice or video call record to get a intelligence information for.

Store Output Values

Field	description
Conversation Insights	The list of insights related to the content of the call as a whole, such as generative conversation insights.
Conversation Intelligence	Other intelligence information related to the call, including a summary of the call if one was generated.
Moment Insights	The list of insights related to conversation moments, such as pricing insights or mentions of relevant keywords about products or competitors. The list is empty if no insights are found.