Loading
Salesforce now sends email only from verified domains. Read More
Automate Your Business Processes
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Get Conversation Transcript Action

            You are here:

            1. Salesforce Help
            2. Docs
            3. Automate Your Business Processes

            Get Conversation Transcript Action

            Get the conversation transcript for the specified voice or video call record.

            Required Editions

            Available in: Lightning Experience
            View supported editions.

            In Flow Builder, add an Action element to your flow. In the Action panel, search for Get Conversation Transcript, and then select Get Conversation Transcript.

            Set Input Values

            Use values from earlier in the flow to set the inputs for the action. 

            Field description
            Record ID Required. The ID of related voice or video call record to get a transcript for. 
            Transcript Type The type of transcript. The Raw type includes the plain text transcript, while the Processed type contains the full conversation transcript. The Raw type is limited to video calls only.

            Store Output Values

            Field description
            Structured Transcript An Apex ConversationTranscript record that contains the full conversation transcript.
            Unformatted Text Transcript A string that indicates the conversation transcript in plain text format.

            Usage

            All flows are supported, including screen flows, schedule-triggered flows, and record-triggered flows.

             
            Loading
            Salesforce Help | Article