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Automate Your Business Processes with Salesforce Flow
Get Conversation Transcript Action

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Get Conversation Transcript Action

Get the conversation transcript for the specified voice or video call record.

Required Editions

Available in: Lightning Experience
View supported editions.
Note
Note To use the Get Conversation Transcript action in a flow, first enable Einstein Work Summaries in Setup.

In Flow Builder, add an Action element to your flow. In the Action panel, search for Get Conversation Transcript, and then select Get Conversation Transcript.

Set Input Values

Use values from earlier in the flow to set the inputs for the action. 

Field description
Record ID Required. The ID of related voice or video call record to get a transcript for. 
Transcript Type The type of transcript. The Raw type includes the plain text transcript, while the Processed type contains the full conversation transcript. The Raw type is limited to video calls only.

Store Output Values

Field description
Structured Transcript An Apex ConversationTranscript record that contains the full conversation transcript.
Unformatted Text Transcript A string that indicates the conversation transcript in plain text format.

Usage

All flows are supported, including screen flows, schedule-triggered flows, and record-triggered flows.

 
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