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The Send SMS Message action element sends an SMS message from your Salesforce CMS to an audience segment. You can configure the action to track clicks and opens, send messages to your opt-in list only, and get help from Einstein for send-time optimization (STO) and identifying which clicks and opens are real.
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions with Marketing Cloud Growth or Advanced Edition |
| Available in: All editions supported by Data 360. See Data 360 edition availability |
The Send SMS Message action element is available in automation event-triggered flows, broadcast flows, on-demand flows, and segment-triggered flows.
You select the segment from the campaign record or from the flow’s Start element. You customize the contents of the SMS message from the campaign record.
| Input Parameter | Description |
|---|---|
| SMS | The SMS message content to be sent. This field is populated with the SMS content that was created when you created the campaign. If you remove the SMS message content from this field, you can select different content from your content workspace in your CMS. |
| Sender ID | The sender for the SMS message. This address is configured in Unified Messaging Setup. |
| Track Clicks | Optional. If enabled, the flow tracks how many times message recipients click links that are included in your message. |
| Communication Subscription | Optional. If you select a communication subscription, the message is sent only to recipients who opt in to receiving it. |
| Communication Subscription Channel Type ID | The ID of the communication subscription channel type that points to the communication subscription. |
The SMS message is sent based on the schedule configured in the Start element. If there are multiple Send SMS Message elements separated by Wait elements, the flow doesn’t send the SMS message until the Wait conditions are met.
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