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          Troubleshooting Flow URLs

          Troubleshooting Flow URLs

          If you’re distributing a flow and the custom button, custom link, or a direct flow URL isn’t working as expected, verify the referenced flow. In addition, verify its variables if you’re passing values into a flow from the URL.

          Required Editions

          View supported editions.

          To make sure that the URL can find the right flow, verify that:

          • The flow that the URL references hasn’t been deleted or deactivated.
          • The flow name is correctly spelled and capitalized. It must be an exact, case-sensitive match to the flow’s API Name.

          If your flow URL references a specific flow version, verify that the version hasn’t been deleted or deactivated.

          If you’re using the URL to pass values into the flow and the URL can’t access the variable, the parameter that references the variable is ignored.

          Make sure that the URL can find the right flow variable and that the value that you’re passing is compatible with the variable’s data type. Verify that the URL variable:

          • Is spelled and capitalized correctly. It must be an exact, case-sensitive match to the flow variable.
          • Allows input access.
          • Hasn’t been renamed in the flow.
          • Hasn’t been removed from the flow.
          • Doesn't have a data type of Record.
           
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