Loading
Salesforce now sends email only from verified domains. Read More
Automate Your Business Processes
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Einstein Next Best Action Examples

            You are here:

            1. Salesforce Help
            2. Docs
            3. Automate Your Business Processes

            Einstein Next Best Action Examples

            These examples walk you through the process of creating Einstein Next Best Action components.

            Required Editions

            View supported editions for Next Best Action.
            • Offer a Gift Basket to Each Account
              Use a Next Best Action component on the Lightning Account record page to offer a gift basket to each of your accounts. When a customer accepts the offer, a form opens to collect the recipient’s name and shipping address. After the form is submitted, a request email is sent to the shipping department.
            • Use Customer Satisfaction to Drive Recommendations
              Use Einstein Next Best Action to tailor recommendations based on customer satisfaction scores. For example, offer a service contract discount to customers with low satisfaction or a new product preview to those with high satisfaction. Drive retention and upsell with targeted offers.
             
            Loading
            Salesforce Help | Article