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            Einstein Next Best Action Component

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            Einstein Next Best Action Component

            Einstein Next Best Action uses strategies that apply your org’s business rules to display context-sensitive suggested offers and actions on your Lightning record pages.

            Required Editions

            View supported editions for Next Best Action.
            User Permissions Needed
            To create and save Lightning pages in the Lightning App Builder: Customize Application
            To run a recommendation strategy on a Lightning record page:

            Run Flows

            OR

            Flow User field enabled on the user detail page

            OR

            For Experience Cloud, the FlowSites perm provides org-wide access. To restrict access to users by profile or permission set, add a component visibility filter to the Suggested Actions component.
            • Create a recommendation strategy in Flow Builder.
            • Drag the Einstein Next Best Action component onto your record page.
              Note
              Note In Experience Builder, the component is called Suggested Actions.
            • In the property editor, select the strategy you want to display (1). Enter the maximum number of recommendations to display (2) and choose where recommendations open when accepted (3).
              Einstein Next Best Action component properties
              ComponentDescription
              Title Displays the title for the component on the Record page.
              Hide Einstein Header Hides the Einstein Recommendations graphical header.
              Strategy Displays all available strategies created in Flow Builder.
              Maximum Recommendations Displayed Displays up to four recommendations.
              Hide Empty Component Displays the component only when there are recommendations available initially.
              Launch Recommended Action In Specifies whether recommendations open in a display window or a new browser window.
              Show Image Shows images associated with each displayed recommendation. If there isn’t an image, a placeholder displays.
              Show Description

              Displays the recommendation descriptions.

              To see the full text of longer messages, adjust the browser's zoom percentage.
              Show Reject Option Displays the reject option.
              Set Component Visibility Allows Dynamic Lightning Pages by adding filter conditions and logic to the component properties in the Lightning App Builder.

            Here’s how a strategy looks with the Einstein header and no images in the Service console:

            Screenshot of a record page with Einstein recommendations.
             
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