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          Strategy Builder First Non-Empty Branch Element

          Strategy Builder First Non-Empty Branch Element

          The first non-empty branch element allows you to filter branches in the order they appear on the canvas. The first branch that contains recommendations is allowed through, all other branches are blocked.

          Required Editions

          View supported editions for Next Best Action.
          Field Description
          Label The name of the element as it appears on the canvas.
          API Name The API name of the element. The API name must be unique.
          Description Optional description of the element and how it works within the strategy.
          Example
          Example Let’s say you have five different types of credit card offers that could be surfaced to a single user. Although each offer type is unique and must have its own branch, you only want to surface one type. To do so, filter all of your branches that contain credit card offers through a first non-empty branch, in priority order from top to bottom. Your element only allows the first branch that contains recommendations.

          Usage

          Branches are filtered through the first non-empty branch element in the order that they appear on the canvas, moving from top to bottom. The element evaluates each branch until it finds one that contains recommendations. When the element recognizes that a branch contains recommendations, it allows those recommendations through and blocks recommendations from all other branches.

           
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          Salesforce Help | Article