Remove Guest Site Users from Queues and Public Groups

Queues and public groups created before the Winter ’21 enforcement of guest user security policies can still have guest site users as members. Guest users being part of a queue or public group is a concern because any record shared with the public group is visible to the guest user, which can be anyone on the internet. Also, it’s possible that other members in the group aren’t aware of the guest user’s access to their records.

To see which queues or public groups include guest users, use the Guest User Access Report, and then remove them.

You can remove guest users from queues and public groups in Salesforce Setup.