Create and Send Custom Desktop or Mobile Notifications

Create custom notifications that appear on Salesforce desktop or mobile when important events occur. Use a process in Process Builder, Apex code, or the invocable action API to send the notification.

• Create a Desktop or Mobile Notification
  Define the custom notification’s details.
• Add a Mobile Action Group for Actionable Notifications
  You can now add actions to custom notifications. These notifications appear on a user’s screen, depending on their settings, and can be used for a variety of actions, such as approving requests, following up on deals that might be at risk, or closing a case.
• Send a Desktop or Mobile Notification From a Process
  Add the Send Custom Notification action to a process, then add recipients and content.
• Other Ways to Send a Custom Notification
  We’ve made it easy to build notifications using clicks, not code. But if your business needs are more complex, we also support flows and programmatic solutions.