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Automate Your Business Processes
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            Printer Management Process Example

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            Printer Management Process Example

            The example demonstrates how you can use Process Builder to subscribe to and evaluate a platform event.

            Required Editions

            Available in both Salesforce Classic and Lightning Experience
            Available in: Performance, Unlimited, Enterprise, and Developer Editions
            Important
            Important Starting in Summer ’23, you can’t create new processes. You can still activate, deactivate, and edit any existing processes. To migrate existing processes, use the Migrate to Flow tool. For new automations, create flows in Flow Builder.

            Using platform events and the Salesforce REST API, your printer publishes a Printer Status event at the end of each work day. This event includes the printer’s serial number, how much ink and paper it has, and how many pages it has printed in total.

            When Salesforce receives the Printer Status event, your Printer Management process uses the serial number to find a matching asset in your Salesforce org.

            Trigger for an Event process that uses Serial Number to match the event to an asset record

            If the process finds a match, it evaluates the event’s data.

            • The first criteria always update the asset’s print count.
            • The second criteria checks if the ink is low. If so, it launches a flow that orders more ink and assigns a service technician to install the ink cartridge.
            • The third criteria checks if the paper is low. If so, it launches a flow that orders more paper and assigns a service technician to add the paper.
            Screenshot of example process

            See Also

             
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