If you add a new picklist value but it doesn't appear when users view or edit records,
there are several configuration issues to consider. Review the most common causes and solutions
for this type of problem. This topic covers inactive values, record type or business process
assignments, field dependencies, and field-level security.
Required Editions
Available in: both Salesforce Classic and Lightning Experience
Available in: All Editions
Verify the Picklist Value Is Active
Picklist values can be active or inactive. Inactive values remain visible on existing records and
in reports. However, they don't appear in the picklist list when users create records or
update existing ones. If you added a value in an inactive state or accidentally deactivated
a value, users don't see it as a selectable option.
Add the Picklist Value to All Relevant Record Types and Business Processes
When you add a picklist value to a picklist, it doesn’t automatically appear in existing
record types. Each record type maintains its own list of available values, independent of
the picklist associated with the record type's object. If you don't add the new value to
each record type, users assigned to those record types can’t see it.
Note
This behavior also applies to business processes for Leads, Sales, Support, and so forth. For
missing Case Status, Lead Status, or Opportunity Stage values, add them to the object’s
Processes page in Setup.
For dependent picklists, verify that the new picklist value exists in the field dependency matrix
for the appropriate controlling field. If you don't create these associations, the new value
doesn’t appear when users select certain controlling field values.
Field-level security controls whether users can view, edit, or access a field. If a user’s
profile or permission set hides a picklist field via field-level security, the user can’t
see the picklist options.
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
