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Manage Users and Data Access
Enable Contactless Users

Enable Contactless Users

Enable the contactless user feature for your org to reduce the overhead of managing customers and partners by creating users without contact information. Without contacts, you don’t have to worry about keeping user and contact records in sync. For example, if you maintain a user directory for identity purposes, no contact information is required.

Required Editions

Available in: both Salesforce Classic and Lightning Experience
Available in: Enterprise, Performance, Professional, Unlimited, and Developer Editions
User Permissions Needed
To enable Contactless User setting: Manage Users and Customize Application
Note
Note The contactless users feature is available only with the External Identity license, which enables access to the Salesforce Customer Identity product.
  1. From Setup, enter User in the Quick Find box, then select User Management Settings.
  2. Select Contactless Salesforce Customer Identity Users.

If you later want to upgrade users to a full community license, you must first add contact information to the user record.

 
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