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Manage Users and Data Access
Freeze or Unfreeze User Accounts

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Freeze or Unfreeze User Accounts

In some cases, you can’t immediately deactivate an account, such as when a user is selected in a custom hierarchy field. To prevent users from logging in to your organization while you perform the steps to deactivate them, you can freeze user accounts.

Required Editions

Available in: both Salesforce Classic and Lightning Experience
Available in: Essentials, Contact Manager, Essentials, Group, Professional, Enterprise, Performance, Unlimited, Developer, and Database.com Editions
User Permissions Needed
To freeze or unfreeze user accounts:

Freeze Users

OR

Manage Users

Let’s say a user just left your company. You want to deactivate the account, but the user is selected in a custom hierarchy field. Because you can’t immediately deactivate the account, you can freeze it in the meantime.

Tip
Tip Instead of completing this task manually, get help from Setup with Agentforce. For example, tell the Setup agent, “Freeze Jason Beck's account.” For more information, see User Management in Setup with Agentforce.
  1. From Setup, enter Users in the Quick Find box, then select Users.
  2. Click the username of the account you want to freeze.
  3. Click Freeze to block access to the account or Unfreeze to allow access to the account again.
    A user record with the Freeze button emphasized.

Freezing user accounts doesn’t make their user licenses available for use in your organization. To make their user licenses available, deactivate the accounts.

See Also

 
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