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Manage Users and Data Access
Unlock Users

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Unlock Users

Users can be locked out of their org when they enter incorrect login credentials too many times. Unlock users to restore their access.

Required Editions

Available in: Salesforce Classic and Lightning Experience
Available in: Contact Manager, Essentials, Group, Professional, Enterprise, Performance, Unlimited, Developer, and Database.com Editions
User Permissions Needed
To view the number of failed login attempts for a user account: Manage Users
To unlock users: Manage Internal Users

To set the maximum number of failed login attempts that are allowed for all user accounts in your org in Password Policies, see Set Password Policies.

  1. From Setup, enter Users in the Quick Find box, then select Users.
  2. Select the locked user.
    You can view the number of failed login attempts for the user’s account in the Failed Login Attempts field. When the maximum number of failed login attempts is reached, the counter resets and the user’s account is locked. If there’s a successful login before the maximum number of failed login attempts is reached, the counter resets and the user’s account remains unlocked.
  3. Click Unlock.
    This button appears only when a user is locked out.

See Also

 
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