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Monitor Pending Workflow Actions
When a workflow rule that has time-dependent actions is triggered, use the workflow queue to view pending actions and cancel them if necessary.
Required Editions
| Available in: Salesforce Classic |
| Available in: Enterprise, Performance, Unlimited, Developer, and Database.com Editions |
| Workflow tasks and email alerts aren’t available in Database.com |
| User Permissions Needed | |
|---|---|
| To manage the workflow queue: | Modify All Data |
Important Support and updates for Workflow Rules have ended as
of December 31, 2025. This means that support won't be provided for any workflow rules and
bugs in the Workflow Rules product won't be fixed. See Workflow Rules & Process Builder End of Support.
After December 31, 2025, existing workflow rules continue to run, and you can activate, deactivate, and edit them; however we recommend using Flow Builder. To migrate existing workflow rules, plan your switch to Flow Builder and use the Migrate to Flow tool. For new automations, create flows in Flow Builder.
- From Setup, enter Time-Based Automations in the Quick Find box, then select Time-Based Automations.
-
To view all pending actions for any active workflow rules, click Search.
Or to view only the pending actions that match the criteria, set the filter criteria and
click Search.
The filter options are:
- Workflow Rule Name: The name of the workflow rule.
- Object: The object that triggered the workflow rule. Enter the object name in the singular form.
- Scheduled Date: The date the pending actions are scheduled to occur.
- Create Date: The date the record that triggered the workflow was created.
- Created By: The user who created the record that triggered the workflow rule.
- Record Name: The name of the record that triggered the workflow rule.
The filter isn’t case-sensitive.
To cancel pending actions:
- Select the box next to the pending actions you want to cancel.
- Click Delete.
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