Configuring a Force.com Site for Chatter Answers | Salesforce
Configuring a Force.com Site for Chatter Answers
Available in: Salesforce Classic
Chatter Answers is available in: Enterprise, Developer, Performance, and Unlimited Editions.
User Permissions Needed
To create and edit Force.com sites:
Chatter Answers is scheduled for retirement in all Salesforce orgs as of Winter ’18 release. For more information, see Chatter Answers to Retire in Winter ’18. Starting with Summer ’16, Chatter Answers isn’t available in new orgs. Instead, you can use Chatter Questions, a Q&A feature that’s seamlessly integrated into Chatter. With Chatter Questions, users can ask questions and find answers without ever needing to leave Chatter. Existing orgs will continue to have access to Chatter Answers if it was enabled before the Summer ’16 release from now until Winter ’18.
Configuring a Force.com site is recommended for self-service communities.
Configure a Force.com site for Chatter Answers to host a domain and publicly display some of your Salesforce data, such as questions, replies, and Salesforce Knowledge articles.
From Setup, enter Sites in the Quick Find box, then select Sites.
Click Edit next to the name of the site you want to configure for Chatter Answers.
In Active Site Home Page, choose a Visualforce page as the home page for your site.
Click Edit on the Site Visualforce Pages related list.
Use the Add and Remove buttons to enable the following Visualforce pages for your site:
Click Public Access Settings to grant guest users (unauthenticated, non-Customer Portal users) access to cases, questions, and Salesforce Knowledge articles.
Click Edit on the profile for Chatter Answers users.
In Standard Object Permissions, click Read on Cases and Questions.
Optionally, if you want articles to display in Chatter Answers , click Read on articles types in Article Type Permissions.
Click Edit next to a category group in the Category Group Visibility Settings related list to grant users access to the categories so that they can browse questions, replies, and Salesforce Knowledge articles.
Next to Visibility, click All Categories.
Return to the site and select its name from Setup by entering Sites in the Quick Find box, then selecting Sites.
Click Login Settings to enable user authentication for the site.
In Enable Login For, choose the Customer Portal you created for Chatter Answers.
After you configure your Force.com site for Chatter Answers, you can replace the default Visualforce pages that make up your community with customized ones. The Visualforce pages are automatically set to your site’s URL so that portal users can navigate to them.
To make your site’s page URLs short and easy to remember, you can use the Chatter Answers URL rewriter. The following pages use the URL rewriter:
Chatter Answers is also compatible with custom URL rewriters for sites.
From Setup, enter Sites Settings in the Quick Find box, then select Sites Settings.
Click Edit next to a site.
Choose the pages to replace. If you replace the Change Password Page, the Change Password Page for your site is automatically updated too.
Internet Explorer 8 users receive a security warning if you customize with URLs that don't include https://.